Privacy Policy

Introduction

NUHA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by NUHA. This Privacy Policy applies to our website and our mobile application (collectively, "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We may collect a variety of information from or about you or your devices from various sources, as described below.

Information You Provide to Us

• Registration and Profile Information. When you sign up for an account, we may collect your name, email address, professional information, and other information you choose to provide.
• AI Chat Interactions. When you use our AI chat feature, we collect and store your questions, the AI responses, your feedback ratings, and any follow-up conversations to improve service quality and AI accuracy.
• User Feedback and Ratings. We collect feedback you provide about AI responses, accuracy ratings, suggestions for improvements, and error reports to enhance our AI models.
• Communications. If you contact us directly, we may receive additional information about you, such as your name, email address, and the contents of the message.

Information We Collect When You Use Our Services

• Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, and device identifiers.
• Usage Information. We automatically log information about your use of our Services, such as the search queries you submit, pages or content you view, and other actions on our Services.

AI Data Processing and Model Training

We use AI chat interactions and user feedback in specific ways to improve our services and AI accuracy:

• Model Training: We may use anonymized chat conversations to train, test, and improve our AI models, ensuring better accuracy and clinical relevance for healthcare professionals.
• Performance Analysis: We analyze user interactions with AI responses to identify areas for improvement, common questions, and accuracy issues.
• Feedback Integration: User ratings, corrections, and feedback about AI responses are used to refine our models and improve future responses.
• Anonymization: Personal identifiers are removed from chat data before it's used for training purposes, but the medical content and context may be retained for accuracy.
• Opt-out Options: You may contact us to request that your chat data not be used for AI training purposes, though this may affect the quality of AI responses you receive.

Third-Party AI Services

Our AI Chat feature is powered by third-party artificial intelligence services. When you use the AI Chat feature, your data is processed as follows:

• AI Service Provider: We use OpenAI (OpenAI, L.L.C.) as our third-party AI service provider to generate AI-powered responses within the app.
• Data Sent to OpenAI: When you send a message in the AI Chat, the following data is transmitted to OpenAI's servers for processing:
  • The text content of your message
  • Any image attachments you include (sent as image data)
  • The chat context, including the type of chat (general, drug-specific, or disease-specific) and related drug or disease reference information
  • Previous messages in the conversation for context
• No Personal Health Records: The AI Chat feature does not transmit any personal health records, patient data, or personally identifiable health information to OpenAI. The feature is designed for general medical reference queries by healthcare professionals.
• OpenAI's Data Handling: Data sent to OpenAI is processed in accordance with OpenAI's Privacy Policy and OpenAI's Business Terms. We use OpenAI's API services, which means your data is not used by OpenAI to train their models.
• User Consent: By using the AI Chat feature, you explicitly consent to your messages being sent to OpenAI for processing. You may choose not to use the AI Chat feature if you do not agree to this data sharing. A consent prompt is displayed before your first use of the AI Chat.

Analytics and Tracking Services

We use third-party analytics services to help us understand how our app is used and to improve our Services:

• PostHog: We use PostHog for app analytics, including usage patterns, feature engagement, and session data. You can opt out of analytics tracking in the app's Settings.
• Firebase: We use Google Firebase for crash reporting and push notifications to maintain app stability and deliver important updates.

How We Use the Information We Collect

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services;
• Develop new products and services;
• Train and improve our AI models for better accuracy;
• Analyze user feedback to enhance AI responses;
• Respond to your comments, questions, and requests;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Communicate with you about products, services, offers, promotions, and events;
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity.

Sharing of Information

We may share information we collect as follows:

• AI Service Provider (OpenAI). When you use the AI Chat feature, your message content and attachments are sent to OpenAI for processing and generating responses. See the "Third-Party AI Services" section above for full details.
• Analytics Providers. We share anonymized usage data with PostHog (analytics) and Google Firebase (crash reporting and notifications) to maintain and improve our Services.
• Other Service Providers. We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
• Legal Requirements. We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers. We may share your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Consent. We may share your information with your consent or at your direction.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

• Access and receive a copy of your personal information;
• Rectify any incorrect or incomplete information;
• Request the deletion of your personal information;
• Request the restriction of the processing of your information;
• Data portability;
• AI-Specific Rights: Request that your chat interactions not be used for AI training purposes (opt-out from model training while still using the chat feature).

To exercise any of these rights, please contact us at support@nuha-sa.com.

Data Security

We implement appropriate security measures to protect the security of your information, including AI chat data and user feedback. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.

AI Data Security: Chat interactions used for AI training are anonymized and encrypted during storage and processing. Access to this data is restricted to authorized personnel and systems involved in AI development and improvement.

Changes to This Privacy Policy

We may modify this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by updating the date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).